Acceptance of Terms
The following are terms of a legal agreement between you and Dolphin Printing and Publishing, Inc. ("DPP, Inc."). By accessing, browsing and/or using this site ("Site"), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by DPP, Inc. from its offices within the United States. DPP, Inc. makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Also, DPP, Inc. is not liable for any damages resulting from violations of copyright laws or illegal use of phrases, slogans, etc. When placing an order, DPP, Inc.’s customer takes full responsibility and guarantees that all material submitted to DPP, Inc. is legal for printing.
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of Florida.
File Submission
DPP, Inc. always recommends that all files be double checked prior to being submitted to us for printing. Remember, it is YOUR responsibility to make sure the files are 100% correct. DPP, Inc. will try to catch any mistake you may have done but does not make any promises. Never rely on DPP, Inc. to catch YOUR mistake.
Submission of Artwork or Graphics
Images, designs and artwork must be submitted in CMYK format. DPP, Inc. does not print Pantone or PMS colors, they will be converted to CMYK. DPP, Inc. cannot be held responsible for any color shift that may occur in conversions from RGB to CMYK or Pantone to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, DPP, Inc. cannot be held responsible for pixilated, blurry or distorted images. Important: DPP, Inc. will print from YOUR file. If what is sent to DPP, Inc. for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provide DPP, Inc. for printing is what you will get when you receive your printed job. Once again, DPP, Inc. is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, bad or shifted cuts when no Crop Marks are provided, any object or text left in Overprint. We DO NOT make any changes on ANY files.
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information.

We accept .JPG, .TIF,.PDF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. You will be charged for the graphic design time that is involved in adjusting the file type.  If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.
Color Proofing and Matching
DPP, Inc. cannot be held responsible for matching colors or ink densities from proofs provided by customers. Screen proofs can be used to help display layout, text accuracy, image placement and proportion, but definitely not color. Important : Gang-run printing is a sheet set up to print with many different customer jobs combined to run at the same time. Colors may vary do to this type of printing. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among many different customers. DPP, Inc. will print directly from the digital file(s) provided by the customer. (Important: DPP, Inc. will print from YOUR file. If what is sent to DPP, Inc. for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provide DPP, Inc. for printing is what you will get when you receive your printed job.)
Printing
DPP, Inc. will always print the desired quantity or more than the desired quantity. As far as final size, this may vary slightly. Normal printing standards are about 1/8th of an inch. This means if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is completely accepteble in the printing industry. The reason is INEVITABLE tolerences in the paper mills,on the presses, and on the cutters. However we will try our best to make the final size what is wished to be. Also DPP, Inc. has the right to upgrade paper quality without notifying the customer, but NEVER downgrading the quality of the paper nor charging extra. (ex. orders may say 80 lb. text, but print on 100 lb. text
Turnaround Times
Orders placed after 10 am EST on any business day will begin production the following business day. This is true for proofs, corrections and printing. Orders placed on Saturday or Sunday will be processed on Monday.
Turnaround time begins with the receipt of your files, either electronically or on a disc. In the event that production schedules are not adhered to by the customer, delivery dates will change. We generally layout new projects and produce a proof within 1-2 business days of receipt of the order. If there is a problem with your files or missing components, we will contact you immediately. We send the proof via email. If corrections are needed and another proof is requested, that will take place within 1-2 business days after receiving your proof. Once you approve a final proof, printing will proceed in accordance with the production schedule agreed upon in your quote.
3. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
4. Orders
DPP, Inc. reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. DPP, Inc. is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to DPP, Inc. for printing and/or publication.
Returns and Refunds
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If there is an error that is verifiably due to DPP, Inc., we will re-print the order at our cost 100% and match your selected shipping method(ex. If you have originally chosen ground shipping, we will ship ground at no charge. We will not upgrade the shipping method and no charge.) If the customer is at fault, they will, like DPP, Inc., take 100% responsibility. Any defects discovered to your job must be reported to DPP, Inc. within 10 calendar days of your order’s receipt. After the 10 calendar day period, there will be no returns or refunds. When an orders is eligible for a credit, the job must be sent back to DPP, Inc. at YOUR cost prior to any credit being given. Very important, do NOT send us the order back unless we have verified and confirmed an error on DPP, Inc.’s side. If you do send it without verification the job will be discarded and the charge will remain.
Cancellations
Once an order is submitted to DPP, Inc., the order is FINAL. In some cases the order will be eligible for cancellation but there will be a fee applied depending on what stage the order is at. Cancellations after proof approval will result in your incurring any charges for labor and materials up to the point when we received your written notification. If the job is already printed by this time, you are liable for the full cost. In most cases the job will be too late to stop.
Alterations/Corrections
Any additional translating, editing or programming needed on customer-supplied files can be completed by the customer or DPP, Inc. will make the corrections at the rate of $75/hour with a $25 minimum. DPP, Inc. will check all digital files received from the customer to determine if they are print ready. If corrections are needed, we will contact you immediately and give you the option of making the changes and sending us new files or having us make the changes.
Order Completion
DPP, Inc. reserves the right to refuse service and/or business without disclosing any reason.
All DPP, Inc. customers agree not to hold DPP, Inc. liable for delays in shipments caused by weather conditions, shipping company delays, or any other circumstance beyond DPP, Inc. direct control (power outages, Press break down, etc). DPP, Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers. Any claim regarding delivery of your order via our preferred carrier (UPS) must be submitted within 14 days of shipment. Also DPP, Inc. does NOT consider Saturday, Sunday, ANY Holiday or Vacation Days (Are posted on home page of site when applicable) a WORKING DAY. DPP, Inc. will TRY not to delay any orders due to holidays or vacation days but they cannot be held responsible if delays occur. In the event that an order is completed and paid for but not picked up, if marked "pick up" we will hold the job for no more than 45 days. After the 45 day period we will discard the job and not refund any money back. The same rules apply for jobs that are marked "UPS" and are not shipped due to customer request.
Use Restrictions
The copyright in all material provided on this Site is held by DPP, Inc.  or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of DPP, Inc. or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without DPP, Inc.’s permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. Customers will, at their sole expense, promptly and thoroughly defend DPP, Inc. in all legal actions on these grounds as long as DPP, Inc. notifies customers of legal action and gives the customer reasonable time to undertake and conduct defense. DPP, Inc. reserves the right to use its discretion in refusing to print anything that it deems illegal, libelous, scandalous, improper or infringing upon copyright law.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. DPP, Inc. can re-quote a job at the time of file submission if the files, or other input materials do not conform to the original information on which the quote was based.
Storage
DPP, Inc. retains intermediate materials until the project has been printed and accepted by the customer. DPP, Inc. is not responsible for any loss or damage to stored matter beyond what is recoverable by DPP, Inc.’s  fire and extended insurance policy.
Delays or Missed Deadlines
DPP, Inc. is not responsible for delays caused by fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.
Delivery
Delivery is quoted for a single shipment, without storage, F.O.B. the customer's premises according to the shipping information supplied by the customer. Charges for delivery of materials and supplies from the client or the client's supplier to DPP, Inc. are not included in quotations unless specified. DPP, Inc. is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Customer Responsibilities
Customers are 100% responsible for the accuracy of your layouts and are encourage to proof each job carefully. Customers are also 100% responsible for compliance with postal regulations and current mailing restrictions association with postcards and mailers.
Electronic Manuscript or Image
It is the customer's responsibility to maintain a copy of the original file. DPP, Inc. is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished final output. Until digital input can be evaluated by DPP, Inc., no claims or promises about our ability to work with jobs submitted in digital format, and no liability is applicable to problems that may arise.
Color Variations from the Proof
Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of his kind occur, it will be considered acceptable performance.
DPP, Inc. prints every project in keeping with "pleasing color" standards for the printing industry. DPP, Inc. makes no guarantee that the color you see on your computer monitor or your color printer will approximate your finished piece printed via the CMYK process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.
Prepress Proofs
DPP, Inc. will submit prepress proofs to the customer for review in accordance with their order - either an electronic proof or hard copy proof. Customer corrections are to be returned to us as a master set marked "OK," "OK with Corrections" or "Revised Proof Required" and signed by the customer. Until the master set is received, no additional work will be performed on the project. DPP, Inc. is not responsible for undetected production errors if:

• Proofs are not required by the customer.
• The work is printed per the customer's signed OK.
• Requests for changes are communicated orally.

Special Inks
Inks such as metallic’s or fluorescents are specialty inks that cost more money. Customers will incur an upcharge for use of these inks on Custom projects.
Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
Overruns/Underruns
DPP, Inc. will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, DPP, Inc. may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.
Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, DPP, Inc. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that DPP, Inc.’s performance has fully satisfied all terms, conditions and specifications. You must inspect the product upon receipt. If any of the product is used then a claim is null and void. The entire contents of the shipping package must be included in order to file a claim. A group of samples are collected and saved by our customer service and sales departments in order to ensure quality. The samples are used as representatives of the order placed if a dispute is called.
Right to Subcontract
DPP, Inc. shall have the right to assign any portion of the work required to another contractor.
Workmanship Guarantee
Because of the nature of "gang run" style printing DPP, Inc. shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), and etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer's needs, requests for reprints or credits based on quality issues will not be recognized.
Samples
DPP, Inc. might use your product for samples or advertising purposes.
Sales Tax
All Florida orders are subject to sales tax. If a customer is tax exempt, a copy of the exemption certificate must be sent or faxed to us with the first job ordered.
Links to Third Party Sites
Links on the PrintingYouCanTrust.com website to third party sites are not under the control of DPP, Inc. We are not responsible for the contents or any linked site, any link contained in a linked site or any changes or updates to such sites. We are not responsible for web casting or any other form of transmission received from any linked site. DPP, Inc. provides these links only as a convenience to customers and the inclusion of any link does not imply endorsement of the site by DPP, Inc.
Satisfaction Guarantee
DPP, Inc. is committed to delivering quality printing in accordance with Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we will reprint the job at our expense upon receipt of returned merchandise.
This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure "pleasing color" standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer.
If you feel your final, printed job does not meet your specifications and that the error is due to a defection workmanship or materials, you must notify DPP, Inc. in writing within 10 business days of receipt of the printed pieces.
Liability

• Disclaimer of Express Warranties: Customer warrants that the work is as described in the order specifications. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
• Disclaimer of Implied Warranties: DPP, Inc. warrants only that the work conforms to the description submitted with the order. DPP, Inc.’s maximum liability, whether by negligence, contract or otherwise, does not exceed the return of the amount invoiced for the work in dispute. Under no circumstances is DPP, Inc. liable for specific, individual or consequential damages.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL DPP, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF DPP, INC. OR A DPP, INC. AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Indemnity
Customers agree to indemnify and hold DPP, Inc., its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney's fees, made by a third party due to or arising out of content submitted, posted or transmitted through DPP, Inc., customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.
Our Transmissions
Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by DPP, Inc. or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to DPP, Inc. will be handled in accordance with DPP, Inc.’s Online Privacy Practices. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
Terms of Use Revisions
DPP, Inc. may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.